Terms & Conditions

The following are the terms & conditions of any sales made through this website.

Payment

Payment for orders taken through the Bulldog Krafts online shop are made through PayPal only.  We are unable to process credit and debit cards ourselves, so rely on PayPal to do that for us.

If you wish to make payment by any other means then please contact us before proceeding with your order.

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UK Postal Charges

Our UK postal charges are calculated on the final value of your order - our way of making sure that you don't get over charged for buying our products.

The table below details how much you will pay for post & packing when placing an order:

Value of Order
P & P charges
Rate 1 £0.01 - £9.99
£1.75
Rate 2 £10.00 - £24.99
£3.00
Rate 3 £25.00 and over
Free

These charges are calculated and applied at the end of the order process - when you are at the PayPal checkout.

International Postal Charges

For international orders please contact us before placing your order.  For a guide to the likely costs please consult the Royal Mail web site.

Shipping

We aim to process all received orders within 48 hours of receipt.  If an order is received before 1pm on a normal working day then we will attempt to ship the order the same day.  In all other circumstances shipment will be made the next working day.

If circumstances dictate that we are not able to meet these deadlines we will contact you, via the email address you provide, to advise when we will be posting the items.

Unless otherwise advised, all shipments will be made by Royal Mail First Class post.  Our charges are detailed above.

Returns

Returns will be considered on a case-by-case basis.  If you wish to return any item purchased please contact us before doing so to discuss your claim.

Colours

The colours shown for the yarn on sale on this website are as close as we can get to the original.  Because of the nature of computer monitors, we cannot guarantee that the colours you see are a true representation of the colour of the yarn.  We accept no responsibility if the yarn you were expecting is not an exact match to that displayed on your computer.